Returns & Exchanges
At Umall, we strive to provide the freshest groceries and pantry staples; however, if you are not satisfied with your purchase, you can request a return or exchange within 48 hours for perishables and 7 days for non-perishables.
Verify Eligibility
Ensure your items are in their original packaging and meet our time-sensitive freshness criteria for grocery returns.
Submit a Request
Log into your Umall account and navigate to 'Order History' to select the items you wish to return and upload a photo of any quality issues.
Await Approval
Our quality assurance team will review your request within 24 hours to confirm the refund or schedule a replacement delivery.
Receive Refund
Once approved, your refund will be processed back to your original payment method or issued as Umall store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing